Health CSR Supervisor

Job Summary

A company is looking for a Group Health CSR Supervisor.

Key Responsibilities

• Manage the medical file review process, ensuring timely and accurate case handling
• Train and supervise the Customer Service Representative team, conducting audits and performance reviews
• Provide updates and exceptional customer service to clients regarding case progress and documentation

Required Qualifications

• Preferred Associate's Degree or Bachelor's Degree
• Significant experience in supervising or managing teams
• Business experience in a healthcare and/or insurance setting is preferred
• Strong understanding of company business lines
• Computer literacy and typing skills are essential