Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to assist customers with their platform.

Key Responsibilities

• Support users by managing the support queue and providing clear communication through various channels
• Troubleshoot and resolve technical issues, escalating complex problems as necessary
• Contribute to product and documentation improvements based on user support insights

Required Qualifications

• 2+ years of experience in front-end development (HTML, CSS, JavaScript); familiarity with responsive design and frameworks like React is a plus
• Proven experience with live-coding and using AI tools for debugging and productivity enhancement
• Experience with platforms like Shopify, Webflow, Wix, or Squarespace is a bonus