Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate to assist customers with their health benefits inquiries.

Key Responsibilities

• Respond to and resolve customer service inquiries and issues on the first call
• Guide and educate customers on consumer-driven health care topics and benefit plan options
• Assist customers in navigating online resources and connect them with care providers

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 2+ years of experience in customer service or related fields
• Proficiency with Windows PCs and Microsoft Office applications
• Ability to work full-time 8-hour shifts between 7:00 AM - 8:00 PM CST, including occasional overtime