Texas Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative, Member Care.

Key Responsibilities:

• Handle inbound calls and chat inquiries regarding products and services
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with members to ensure a memorable experience

Required Qualifications:

• High school diploma or equivalent required; bachelor's degree preferred
• Experience in healthcare or insurance preferred
• Bilingual in English and Spanish is a plus
• Adaptable and resilient in a fast-moving startup environment
• People-first communicator with empathy and connection skills