Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer engagement and satisfaction.

Key Responsibilities

• Manage a portfolio of customer accounts to foster long-term partnerships and ensure successful onboarding
• Act as the main point of contact for customer escalations and deliver Quarterly Business Reviews
• Define and develop Customer Success Best Practices to drive product adoption and customer satisfaction

Required Qualifications

• 3-5+ years of experience in Mid-Market Account Management or Customer Success
• Proven ability to build and nurture relationships with stakeholders at the executive level
• Experience in understanding customer business goals and developing strategies to support them
• Analytical mindset with a passion for technology and customer success
• Experience in B2B SaaS or Martech is a plus