GTM Systems Manager

Job Summary

A company is looking for a GTM Systems Manager to optimize customer experience tech systems and processes.

Key Responsibilities

• Act as the primary point of contact and subject matter expert for the Customer Experience tech stack
• Analyze operational data to identify inefficiencies and recommend data-backed solutions
• Design and implement process improvements to enhance customer experience and streamline workflows

Required Qualifications

• 4-6 years in customer support operations, revenue operations, or business operations
• 3+ years administering Zendesk or a similar ticketing solution
• Strong understanding of customer support processes in a high-volume SaaS environment
• Proven ability to manage projects from scoping to execution with stakeholder alignment
• Strong analytical skills with the ability to turn data into actionable insights