Senior Customer Architect

Job Summary

A company is looking for a Senior Customer Architect (Japanese Speaking - Remote).

Key Responsibilities

• Partner with the sales team to design and present solutions for observability and analytics use cases
• Lead technical discovery, proof-of-concept, and pilot deployments to ensure customer alignment and value delivery
• Collaborate with product management and engineering to share customer feedback and influence product development

Required Qualifications

• 3+ years of experience with observability, SIEM, or analytics platforms in customer-facing roles
• Strong knowledge of observability architectures and tools, particularly Splunk, Cribl, and Grafana
• Hands-on experience with cloud platforms (AWS, GCP, or Azure) and programming languages like Python or Java
• Proven ability to lead discovery and deliver enterprise solutions that integrate into existing observability stacks
• Proficiency in Japanese and English, with the ability to work during Japan business hours