Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer relationships and drive growth through intelligent automation solutions.

Key Responsibilities

• Manage a portfolio of multi-stakeholder customers, ensuring high levels of partnership and trust
• Lead customers through implementation and ongoing engagement, identifying expansion and renewal opportunities
• Act as the voice of the customer, providing insights to internal teams to influence product development

Required Qualifications

• Minimum of 5 years in customer-facing support or success roles
• Experience managing complex accounts with high customer satisfaction
• Familiarity with workforce management (WFM) ecosystem and SaaS software
• Ability to analyze data and present findings effectively
• Proven track record in motivating customers through organizational changes