Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Provide customer service related to sales, promotions, installations, and communications
• Resolve customer claims and complaints in accordance with consumer laws
• Develop initiatives to inform and educate customers, and create improvement plans based on customer surveys

Required Qualifications

• Minimum of 2 years of relevant experience
• Specialized education or training in customer service
• Basic understanding of work routines and procedures
• Ability to follow defined procedures and guidelines
• Experience in developing customer relations initiatives