Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager to lead and enhance their support team during a period of growth.

Key Responsibilities

• Lead, coach, and develop a team of Customer Support Representatives
• Oversee daily support operations and improve current support processes
• Collaborate with cross-functional teams to resolve customer issues and enhance the customer experience

Required Qualifications

• 2+ years of people management experience in a customer support environment
• 3-5+ years in customer support roles within a SaaS or tech-enabled services company
• Project management experience with cross-functional initiatives
• Bachelor's degree or equivalent experience
• Preferred experience in the hospitality or travel industry