Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Build and maintain relationships with senior stakeholders to understand their business goals
• Design and execute strategies for customer satisfaction, product adoption, and value delivery
• Identify upsell/cross-sell opportunities and present value propositions to drive account growth

Required Qualifications

• Senior level experience in Customer Success or Account Management in B2B SaaS
• Proven track record of managing enterprise or strategic-level accounts
• Deep understanding of value-based selling methodologies
• Proficiency in using CRM tools to manage customer interactions and account health
• Experience in the digital advertising or cybersecurity sector is preferred