Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor.

Key Responsibilities

• Provide customer service by addressing escalated service requests and inquiries
• Assign service requests to vendors and follow up with high-profile customers for satisfaction
• Update service information in company systems and create customer service reports

Required Qualifications

• Bachelor's Degree preferred with 2-5 years of relevant experience, or equivalent combination of education and experience
• Understanding of procedures and standards to solve slightly complex problems
• Ability to analyze solutions using technical experience and judgment
• In-depth knowledge of Microsoft Office products
• Strong organizational skills with an inquisitive mindset