Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist responsible for providing support to patients and ensuring accurate information and service delivery.

Key Responsibilities

• Answer inbound and outbound calls while documenting all relevant information
• Process orders, verify insurance coverage, and obtain necessary authorizations
• Educate patients on their financial responsibilities and facilitate resolution of customer complaints

Required Qualifications

• High School Diploma or equivalent
• One year of work-related experience in healthcare administrative, financial, or insurance customer services
• Senior level requires two years of work-related experience and one year of exact job experience
• Knowledge of Medicare, Medicaid, and commercial health plan methodologies preferred
• Proficient computer skills and ability to navigate multiple online EMR systems