Key Account Support Engineer

Job Summary

A company is looking for a Key Account Support Engineer.

Key Responsibilities

• Provide advanced technical support to customers via multiple communication channels
• Collaborate with internal teams to address customer needs and improve processes
• Mentor and train colleagues while developing training materials and best practices

Required Qualifications

• 3+ years of experience in technical support for B2B enterprise customers
• Strong technical, analytical, and problem-solving skills in complex environments
• Ability to learn new software quickly and adapt to changing support needs
• Experience in creating and providing training
• Proven passion for delivering exceptional customer experiences