Customer Retention Manager

Job Summary

A company is looking for a Manager, Customer Retention Solutions.

Key Responsibilities

• Manage staffing and performance of sales renewal teams while promoting a positive work environment
• Monitor team outreach strategies and manage reporting systems in Salesforce
• Lead hiring and performance management processes for team members

Required Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience
• 3+ years of sales experience, ideally in Financial Services or consultative sales
• 4+ years of people management and coaching experience
• Experience in performance management and driving metric performance
• Proficient in Microsoft Suite and CRM systems