Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance client experiences and ensure value from their platform.

Key Responsibilities

• Manage customer relationships post-sale, overseeing onboarding and conducting business reviews
• Focus on product adoption and educate customers on best practices to ensure they see value
• Act as an internal advocate for customers, managing communication and escalations as needed

Required Qualifications

• Bachelor's degree or equivalent professional experience
• 5+ years of experience in Customer Success or Account Management with a technical SaaS product
• Strong domain knowledge in SaaS, CRM, or related fields
• Experience in managing a book of business and negotiating customer renewals
• Highly organized with a project management background being a plus