Client Service Coordinator

Job Summary

A company is looking for a Client Service Coordinator to support Client Executives in managing key client accounts.

Key Responsibilities

• Support Client Executives on daily client requests and escalations, ensuring timely resolutions
• Act as the primary client contact for questions, issues, and escalations beyond the Customer Care and Client Operations teams
• Manage operational tasks in Salesforce, including ticket creation, enrollment planning, and reporting

Required Qualifications

• 2+ years of experience in a client service or support role
• Proactive, solutions-oriented mindset with a commitment to continuous learning
• Strong organizational skills with the ability to prioritize multiple tasks
• Proficiency with Salesforce, Smartsheet, PowerBI, and Microsoft Office
• Experience working with data and reports in Excel