Tier 2 Technical Support Specialist

Job Summary

A company is looking for a Tier 2 Tech Support Specialist.

Key Responsibilities:

• Provide Tier 2 support for internal systems, including web content platforms and access requests
• Troubleshoot basic configuration issues and escalate complex problems as needed
• Collaborate with internal teams to maintain support workflows and track issue resolution

Required Qualifications:

• 2+ years of experience in technical support, preferably for SaaS or web-based platforms
• Familiarity with ticketing systems such as Jira, Zendesk, or ServiceNow
• Experience with WordPress or similar CMS platforms is a plus
• Bonus: Experience supporting or moderating online community platforms
• Bonus: German language skills are a plus, but English is required