Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance user experience and support for their email delivery platform.

Key Responsibilities

• Manage customer support requests and provide timely responses via email and chat
• Engage proactively with customers to assist with onboarding, user adoption, and retention strategies
• Contribute to the development and maintenance of the knowledge base by creating and updating support articles

Required Qualifications

• 1.5+ years of experience in technical/product support for a SaaS product
• Advanced English skills, both written and spoken
• Strong analytical thinking with an understanding of customer needs
• Experience working with support management software
• Bachelor's or Master's degree in a tech field is preferred