Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Develop a deep understanding of customers' businesses and success criteria for relationship commerce programs
• Anticipate customer needs, manage project plans, and ensure timely delivery of high-quality customer programs
• Conduct business reviews and provide data-backed recommendations to maximize program results

Required Qualifications

• 3-6+ years of customer/vendor management experience, preferably in SaaS retail-tech or mar-tech
• Experience managing complex initiatives and campaigns from inception to evaluation
• Experience in web-based business or retail, including e-commerce platforms like Shopify and Salesforce
• BS/BA degree required
• Advanced skills in Google Suite