Advanced Care Specialist

Job Summary

A company is looking for an Advanced Care Specialist to guide patients through their services using a patient-centered approach.

Key Responsibilities

• Send letters to patients when contact cannot be made and respond to emails regarding patient needs
• Communicate with internal and external customers and troubleshoot equipment problems over the phone
• Document accounts, verify delivery information, and assist in achieving departmental goals

Required Qualifications

• High School Diploma or equivalent
• One (1) year of work-related experience in healthcare administrative, financial, or insurance customer services
• Senior level requires two (2) years of work-related experience and one (1) year of exact job experience
• Experience in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment is preferred