Healthcare Services Representative

Job Summary

A company is looking for a Healthcare Services Representative I for the Patient Access Center, with remote work options available.

Key Responsibilities

• Schedule appointments and manage confirmations and cancellations efficiently
• Provide comprehensive service to resolve caller requests and issues
• Utilize computer skills to effectively use applicable software for patient interactions

Required Qualifications

• High School diploma or GED from an accredited program
• 1+ years of experience in a high-volume contact center or 1 year of customer service experience
• Proven excellent customer service and telephone etiquette skills
• Proven critical thinking skills
• Fluency in English, both written and spoken