Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Act as the main point of contact for customer relationships and issue resolution
• Guide customers through the defined customer journey to ensure value delivery
• Collaborate with internal teams to address customer needs and feature requests

Required Qualifications

• 5+ years of experience in a SaaS/Technology environment
• Ability to operate autonomously in complex situations
• Bachelor's Degree preferred
• Familiarity with InfoSec/Regulatory compliance is a bonus