Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (CSR) to provide high-level customer service and support to members and providers.

Key Responsibilities

• Answer inbound calls and handle customer service inquiries and problems via telephone and email
• Identify and prioritize caller needs, formulating plans of resolution and maintaining customer satisfaction
• Educate members on program benefits and meet established call center metrics and quality levels

Required Qualifications

• High School Diploma
• Must be bilingual
• Prior experience in a customer service related field preferred
• General working knowledge of Microsoft Word & Outlook
• Ability to thrive in a fast-growing and changing environment