Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative, In Store.

Key Responsibilities

• Support customers via email, phone, and chat by promptly responding to inquiries and resolving issues
• Provide strategic solutions tailored to customer goals, maximizing their return on investment
• Document resolutions and maintain deep knowledge of the platform to support client needs

Required Qualifications

• 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality
• Familiarity with tools like Zendesk, Jira, Salesforce, or similar platforms
• A technical mindset with an interest in hospitality technology
• Ability to juggle multiple tasks in a fast-paced environment
• Proven ability to build strong, trusted relationships with clients