Senior Director of Client Services

Job Summary

A company is looking for a Senior Director of Client Services.

Key Responsibilities

• Lead day-to-day customer-facing operations including onboarding, client engagement, and delivery tracking
• Evaluate and improve core business processes tied to client operations and implement automation for efficiency
• Define and track KPIs, build dashboards for real-time insights, and lead performance reviews and continuous improvement initiatives

Required Qualifications

• 10+ years of progressive leadership experience in SaaS or technology-enabled services
• Experience managing multi-disciplinary Client Services or Professional Services teams
• Strong operational focus with a bias toward metrics and scalable outcomes
• Experience deploying technology to scale human services in high-growth environments
• Bonus: Background in accounting software, fintech, or payments ecosystem