Senior Customer Success Engineer

Job Summary

A company is looking for a Senior Customer Success Engineer.

Key Responsibilities

• Serve as the primary technical point of contact for assigned strategic accounts, leading all phases of the customer lifecycle from deployment to optimization
• Drive onboarding and deployment efforts, ensuring technical go-live within defined SLAs and tailoring configurations to meet customer-specific requirements
• Conduct regular technical reviews to assess system health, validate integrations, and provide proactive remediation guidance

Required Qualifications

• Proven experience supporting enterprise customers in a technical advisory or TAM role, ideally within cybersecurity or application security domains
• Hands-on experience with application security tools or threat detection platforms, including deployment and troubleshooting
• Strong ability to build technical trust and influence cross-functionally across Customer Success, Product, Support, and Sales teams
• Bachelor's degree in a technical or related field
• 6-8 years of relevant experience in a customer-facing, technically hands-on role supporting large enterprise accounts