Customer Service Advocate

Job Summary

A company is looking for a Dedicated Customer Service Advocate to provide guidance and administrative services for large National Account clients.

Key Responsibilities

• Communicate effectively with service partners and vendors to support customers
• Manage inbound/outbound calls while ensuring excellent customer service
• Document all interactions and prepare customized benefits packages

Required Qualifications

• High School Diploma or GED required; some college preferred
• Proficiency with MS Office applications is required
• 2+ years of customer service experience in a call center or professional environment preferred
• Ability to convey empathy in sensitive situations
• Knowledge of insurance coverage and medical terminology is a plus