Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Build and maintain relationships with senior stakeholders to understand their business goals
• Design and execute strategies for customer satisfaction and product adoption, leading regular business reviews
• Identify upsell and cross-sell opportunities to drive account growth and revenue

Required Qualifications

• Senior level experience in Customer Success or Account Management in B2B SaaS
• Proven ability to build trusted client relationships with executive decision-makers
• Experience in driving account growth through upsell and cross-sell strategies
• Deep understanding of value-based selling methodologies
• Proficiency in CRM tools, such as Salesforce, for managing customer interactions