Remote Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent (Remote).

Key Responsibilities

• Answer incoming phone calls, chats, and/or emails
• Provide outstanding customer service and conduct outreach communications
• Document call information and escalate issues as necessary

Required Qualifications

• 2 years of customer service experience
• 1 year of experience in a call center environment
• 6 months of experience in Utilities or Health & Public Services
• High School Diploma or GED
• Proficiency with computers and data entry experience