Customer Engineer

Job Summary

A company is looking for a Customer Engineer to act as a Solution Architect and serve as the technical authority for integrations with contact center platforms.

Key Responsibilities

• Collaborate with customers to determine integration approaches during the pre-sales phase
• Deliver solutions on time in partnership with Implementation Managers and other stakeholders
• Design, build, and deploy applications using SDKs and APIs integrated with contact center platforms

Required Qualifications

• Experience with Contact Center/Customer Experience platforms (e.g., AWS Connect, Genesys, Five9)
• Proficiency with APIs, SDKs, AWS, Git, and coding in Go, Python, and JavaScript
• Strong organizational skills for managing complex projects with multiple stakeholders
• Consultative approach to problem-solving and relationship-building with technical stakeholders
• A blend of sales enthusiasm and technical confidence