Technical Support Specialist

Job Summary

A company is looking for a Tier 2 Support Technician.

Key Responsibilities

• Provide email and phone support to guests and merchant partners via the Zendesk ticketing platform
• Complete 70 tickets/day with a one-touch ticket percentage of 80% or higher and a CSAT score of 90% or higher
• Communicate complex technical issues to end users and the development team, ensuring follow-up until resolution

Required Qualifications

• 1-2 years of Technical Customer Service experience
• Experience working with CRM software (Zendesk preferred)
• Excellent interpersonal and organizational skills
• Ability to work autonomously in a remote environment
• Stable and reliable internet connection