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Client Happiness Associate

8/9/2025

N/A

Job Summary

A company is looking for a Client Happiness Associate, Servicing.

Key Responsibilities
  • Respond to client inquiries via various communication channels, providing accurate information and resolving concerns
  • Promote and cross-sell company products during servicing calls to contribute to business growth
  • Assist clients with payment arrangements and guide them through loan processes and documentation
Required Qualifications
  • At least 1 year of experience in customer service, sales, or collections
  • Tech-savvy, preferably with MAC experience, and capable of basic math calculations
  • Ability to manage high call volumes and work effectively in cross-functional teams
  • Experience in student lending, banking, or financial aid industries is preferred
  • Background in call center environments or exposure to sales/account management roles is advantageous

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