Customer Success Team Lead

Job Summary

A company is looking for a Customer Success Manager - Team Lead.

Key Responsibilities

• Lead, coach, and develop a team of Customer Success Managers, setting expectations and providing feedback
• Optimize workflows and collaborate with cross-functional teams to ensure seamless client experiences
• Act as a senior escalation point for complex accounts and maintain a small personal client portfolio

Required Qualifications

• 5+ years in customer success, account management, or business coaching, with at least 2 years in a leadership role
• Background in digital marketing, growth consulting, SaaS, or agency operations preferred
• Proven ability to coach and inspire high-performance teams
• Comfortable using KPIs and dashboards to guide decision-making
• Thrives in a high-change, fast-paced environment