Software Support Specialist

Job Summary

A company is looking for a Software Support Specialist to provide Tier 2 technical support for their proprietary software platform.

Key Responsibilities

• Serve as Tier 2 support for escalated product issues, troubleshooting and resolving complex software-related inquiries
• Perform regular audits on customer data to ensure accuracy and contract compliance
• Collaborate with the Software Development and Product teams to address bugs, identify trends, and support software enhancements

Required Qualifications

• 2+ years of experience in software support, technical support, or a related customer-facing technical role
• Strong analytical skills and comfort working with complex data sets
• Experience collaborating with cross-functional teams including software engineers and product managers
• Strong organizational and time management skills
• Basic knowledge of SQL, data analysis tools, or scripting languages is a plus