Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer in Honduras.

Key Responsibilities

• Provide first-line support across chat, email, and phone, ensuring fast and accurate responses
• Troubleshoot and resolve advanced technical issues escalated by internal teams
• Create and manage detailed Jira tickets for bugs and feature requests

Required Qualifications

• 2+ years of experience in a technical support or solutions engineering role
• Prior experience in SaaS is required
• Experience in VoIP environments is highly preferred
• Familiarity with tools like Salesforce, HubSpot, and Jira
• Ability to engage with customers directly and participate in live calls