Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success to lead a team of Customer Success Managers.

Key Responsibilities

• Lead and mentor a team of Customer Success Managers focused on mid-market to enterprise accounts
• Oversee the execution of the Customer Engagement Process across the team's Book of Business
• Collaborate with cross-functional teams to enhance customer experiences and provide feedback for product improvements

Required Qualifications

• 5+ years in Customer Success with at least 2 years in a management role
• Experience managing B2B SaaS customers at scale
• Proven success in executing onboarding, renewal, and expansion strategies
• Ability to operate effectively in a high-change environment
• Strong data-driven approach and ownership mindset