Solution Analyst

Job Summary

A company is looking for a Solution Analyst responsible for servicing client accounts and ensuring customer loyalty through advanced troubleshooting and support.

Key Responsibilities

• Serve as an expert contact for client accounts, addressing complex inquiries and providing solutions
• Proactively identify trends to enhance client resolution experiences and work on process improvements
• Manage client escalations and ensure requests are resolved according to service level agreements

Required Qualifications

• Advanced knowledge of complex systems and business processes
• Experience in client-facing roles with a focus on customer service
• Ability to work independently and exercise discretion in decision-making
• Proven critical thinking skills and ability to produce innovative solutions
• Participation in ongoing learning and development opportunities