Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Chat Support) to provide remote assistance after training.

Key Responsibilities:

• Provide customer service support to providers via live chat regarding their credentialing and contracting status
• Resolve issues during the first interaction by navigating complex computer systems to identify and respond to provider inquiries
• Document provider issues and trends, and complete outbound calls as needed for case resolution

Required Qualifications:

• 1+ years of experience in a related environment using phones and computers
• Proficiency in Microsoft and Windows PCs, with the ability to navigate and learn complex systems
• Availability to work 40 hours per week, Monday to Friday, with flexibility for shifts during business hours
• English proficiency