Remote Contact Center Agent

Job Summary

A company is looking for an Omni Channel Contact Center Agent.

Key Responsibilities

• Support customers through various channels including social media, live chat, SMS, and email
• Assist customers with billing inquiries, technical issues, and product purchases
• Research and respond to customer escalations and collaborate with other departments for resolutions

Required Qualifications

• 1 year+ experience in chat customer service or contact center roles
• Working knowledge of GLDS, RPX, NOMS, Salesforce, and Decision Tree
• Ability to maintain a high level of confidentiality
• Punctual, with regular and consistent attendance
• Knowledge of Microsoft Office applications such as Word, Excel, and PowerPoint