Automotive Customer Service Representative

Job Summary

A company is looking for an Automotive Customer Service and Case Management Representative (Remote).

Key Responsibilities

• Handle inbound customer inquiries and document all interactions accurately
• Respond to escalated automotive-related product queries, ensuring timely resolutions
• Collaborate with dealerships, third-party partners, and field support teams to address customer concerns

Required Qualifications

• Minimum 18 years of age with a High School Diploma
• At least 2-3 years of customer service experience; automotive industry experience is preferred
• Strong computer proficiency with the ability to navigate multiple applications
• A passion for the automotive industry
• Ability to maintain a pleasant and professional manner during interactions