Help Desk Technician

Job Summary

A company is looking for a Help Desk Customer Service Technician to support the Veterans Benefits Management System at the Department of Veterans Affairs.

Key Responsibilities

• Analyze application problems, document, resolve or escalate issues to Tier support
• Engage in daily operational calls with stakeholders to discuss high-profile issues and updates
• Diagnose and troubleshoot PC setup, browser optimization, and network problems using remote technology tools

Required Qualifications

• Public Trust Clearance eligibility; must be a U.S. citizen or permanent resident
• High School Diploma
• 3+ years of relevant experience
• Working knowledge of web-based applications and data access mechanisms
• Experience with database management and administration tools