Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to join their team.

Key Responsibilities

• Lead onboarding and configuration for new clients, including setup of portals and data integrations
• Design and deliver customized training sessions and develop user documentation for clients
• Serve as the primary point of contact for client inquiries and troubleshoot issues while monitoring client health

Required Qualifications

• 5-10 years of experience in client-facing support, implementation, or customer success roles, preferably in SaaS
• Demonstrated experience in onboarding, client communication, and issue resolution
• Knowledge of Medicare Advantage, Medicaid, and ACA marketplace products is highly desired
• Technical aptitude with SaaS platforms, CRM systems, and data/file integrations
• Experience in health plan operations or with broker/distribution networks is a plus