Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist for remote work.

Key Responsibilities

• Responding to and handling questions, complaints, and inquiries for assigned product lines
• Achieving Call Center standards in quality and promoting the business
• Providing assistance and education to consumers via telephone and email correspondence

Required Qualifications

• High School diploma required
• 3 years of professional work experience in customer service, with expertise in phone support
• Experience in customer interviewing techniques related to product support and complaints preferred
• Computer literacy required, with experience in Microsoft Word and Excel
• Ability to work independently and manage a high volume of calls in a fast-paced environment