Implementation Specialist

Job Summary

A company is looking for an Implementation Specialist to support their Everlance B2C product line.

Key Responsibilities

• Lead the end-to-end onboarding process for assigned customers, ensuring all deliverables are met
• Conduct client-facing calls to establish program objectives, timelines, and address customer inquiries
• Coordinate and deliver training sessions for users to ensure confidence in using the platform

Required Qualifications

• 2-4 years of experience in implementing and/or supporting customers in a B2B SaaS environment
• Strong project management and organizational skills
• Ability to lead multiple implementations under tight time constraints
• Technical knowledge and troubleshooting abilities with new systems
• Proficiency in project management tools and Microsoft Office applications