Senior Onboarding Specialist

Job Summary

A company is looking for a Senior Onboarding Specialist to serve as a strategic advisor and platform expert for high-value customers.

Key Responsibilities

• Deliver structured onboarding engagements to ensure successful adoption of the platform
• Build relationships with customers to align platform capabilities with their business initiatives
• Provide expert guidance on platform features and analyze customer usage patterns to enhance ROI

Required Qualifications

• 4+ years of experience in customer success management or related field in a technical SaaS environment
• Experience training Enterprise customers on highly technical SaaS products with an ARR above $250K
• Proven ability to document and communicate onboarding goals and outcomes to stakeholders
• Experience managing multiple enterprise onboarding projects and anticipating customer needs
• Preferred: PMP certification or similar project management credentials