Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive client satisfaction and adoption of their AI-driven platform.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, building strong relationships and ensuring their success with the platform
• Conduct regular check-ins with clients to understand their goals and provide strategic guidance
• Develop and execute customer success plans to increase adoption and value realization

Required Qualifications:

• Proven experience in a customer success or account management role, preferably in the government contracting or procurement-related B2B SaaS space
• Deep understanding of the government contracting industry with relevant experience
• Strong analytical skills to understand and address complex customer pain points
• Bachelor's degree in Business, Communications, or a related field
• U.S. citizenship with the ability to pass a Federal Background Check and Identity Verification