Tier 2 IT Support Specialist

Job Summary

A company is looking for a Tier 2 IT User Support Specialist to provide remote support for a Health client.

Key Responsibilities

• Resolve complex technical issues and Tier 2 tickets within 48 business hours
• Perform technical changes and production bug research
• Escalate unresolved issues to Tier 3 support

Required Qualifications and Education

• 2 years of related work experience is required
• Bachelor's degree is required; alternatives include an associate's degree with 2 years of experience or a high school diploma/GED with 4 years of experience
• Must be a US Citizen without Dual Citizenship
• Ability to obtain and maintain a Public Trust security clearance is required