Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate.

Key Responsibilities:

• Respond to and resolve customer inquiries regarding health benefits, eligibility, and claims
• Guide customers in selecting benefit plans and maximizing their health plan value
• Assist customers with appointment scheduling and navigating online resources

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service or call center experience
• Experience with Windows PCs and ability to navigate complex computer systems
• Ability to work full-time during specified business hours, including occasional overtime and weekends