Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative- Credit Card.

Key Responsibilities

• Create exceptional customer experiences by addressing inquiries through various communication channels
• Process a wide range of financial transactions accurately and efficiently while adhering to bank policies
• Collaborate with team members to enhance customer experience and participate in personal development activities

Required Qualifications

• High School Diploma or GED
• 1+ years of related customer service experience or equivalent work experience
• Ability to assist customers on the phone for extended periods
• Proficient in using current technology and software applications
• Bilingual (Spanish) ability is preferred for customer support